Ticket clarity
If the subject is clear, support takes less time
uubd App Privacy Policy: Data protection clearly in Bangladesh
Which data is collected when using the uubd App, how it is stored, and why cookies are needed is explained here in simple language for Dhaka and other Bangladeshi users, and how support tickets related to bKash, Nagad, and Rocket are handled can be understood
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Summary of uubd Privacy Policy
This policy takes effect from July 2026; what you write in support tickets is what is primarily reviewed; unnecessary personal information is not requested separately
uubd App stores user data in Dhaka-visible service flows, and for questions related to bKash, Nagad, and Rocket only the necessary details are kept in tickets to enable quick responses
- Ticket subject, time, and device information are stored
- Passwords are never requested in tickets
- Cookies remember browser preferences
- Account information can be verified on user request
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How ticket information is stored
When opening a support ticket, name, subject, device model, and a brief description of the issue are taken; usually four items are enough, so long text is not needed
When a ticket involves bKash, Nagad, or Rocket, only the transaction reference and time are recorded, speeding up verification and preventing unnecessary data from accumulating
Step-by-step ticket
- Clearly describe the type of problem
- Include device and app version
- Send relevant screenshots, if needed
- If a support reply arrives, keep the ticket number
Who can view the agents
Only specific support agents can view tickets; even among 334,511 active users, access roles are kept separate, so not all teams see all information
If there are login-related issues with uubd, only the necessary parts are opened for account verification; the rules for distributing work in this service, which has been operating since 2017, remain the same
Access limits
- Tickets are viewable by role permissions
- Sensitive files cannot be opened without verification
- Logs are kept to track 99.4% uptime
Quality control and monitoring
Ticket quality is checked in three steps; if the problem is identified correctly, the response comes quickly, and if there is incorrect information, you are asked to clarify it first
Reports inside the uubd App are used later for improvements; from 15,176 reviews, common questions are separated, so you don't have to write the same thing repeatedly
What is reviewed
Response time
Tickets sent from Dhaka also follow the same guidelines
Device match
Issues can be detected on old Android phones
Language clarity
Replies are faster when written in simple Bengali
How long data is kept
Time may vary depending on ticket type; general support notes are kept for a short period, and security-related cases may be kept longer
Among 420+ categories, this record helps distinguish issues; there are some differences in the report types from Dhaka, Chattogram, and Khulna, so limited data retention is necessary
User rights
- You can request a copy of your ticket
- You can request correction of incorrect information
- You can request to delete unnecessary information
- You can change cookie settings in the browser
Data protection visual guide
Ticket record
Support history is organized, so finding old cases doesn't take long
Cookie settings
Browser preferences and session state are kept separate
Agent Desk
Only authorized teams can view sensitive tickets
Privacy Contact
Questions? Contact directly Contact uubd Please use the page; ticket number, time, and a brief description for a faster reply
uubd Login, uubd Register, or uubd Download; even if separate help is needed, the same team handles support for Bangladeshi users related to bKash, Nagad, and Rocket-related notes to ensure nothing is missed
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